1. Who we are

Kreer is a global platform for expertise, operated by Kreer LLC, a limited liability company formed under the laws of the State of California, United States ("Kreer LLC," "the Company," or "we"), where professionals book 1-on-1 sessions with people who have already achieved what they want to achieve: hiring managers, founders, executives, and industry experts. It is not limited to any single country or language. Any reference to "Kreer" in this policy refers to Kreer LLC. You can reach us at hola@kreer.app.

2. Data we collect

Data you provide directly

• First and last name: when you complete the sign-up form
• Email address: to send you confirmations and communications
• Phone number: optional, if you provide it when booking
• Payment information: processed directly by Stripe; Kreer never stores card data

Data collected automatically

• Browsing data: pages visited, time on site (via Vercel Analytics)
• Where you came from (campaign/UTM parameters): if you arrive at K·reer through a campaign link (an ad, a post, an email, etc.), we store the first source we detect, such as utm_source, utm_medium, or utm_campaign, in your browser's storage (not a third-party cookie), for up to 90 days from that first visit. If you visit again within that window, we don't overwrite that first source; it only updates once the 90 days have passed. We use this only to know which advertising campaign led to your sign-up or booking, never to identify you or sign you in.
• Conversion events: on-site actions like clicks and form submissions (via Meta Pixel)
• IP address and device: for anonymous usage statistics
• Country, approximate city, and device type: derived automatically from your IP address and browser when you sign up or save your profile (never through a third-party geolocation service), linked to your contact record in our CRM (Go High Level) to understand where our users come from

3. How we use your data

• Process your booking and confirm your access to the session
• Send you the video call access link and reminders for your appointment
• Create and manage your contact profile in our CRM (Go High Level)
• Send you communications related to the service you booked
• Understand where our leads come from and improve how we reach new users (country, approximate city, and device type, see Section 2)
• Improve our pages and advertising campaigns (aggregated, anonymized data)

4. Third parties with access to your data

We share information only with the following trusted providers, exclusively to deliver the service:

• Clerk: authentication and account identity (privacy policy)
• Stripe: payment processing (privacy policy)
• Go High Level: CRM and appointment management (privacy policy)
• Meta (Facebook): conversion tracking via Pixel (privacy policy)
• Vercel: web hosting and analytics (privacy policy)
• Vercel Blob: storage for the identity-verification document an organization uploads to validate its legal registration, visible only to K·reer's review team (privacy policy)
• Ably: real-time messaging and notifications (privacy policy)
• Anthropic: automatic translation of the English version of your profile if you have Kreer Pro (narrative text only, never company names, dates, or URLs) (privacy policy)
• Daily.co: video calls for 1-on-1 sessions (privacy policy)
• Neon Postgres (part of Databricks): stores the payment audit log and the record of which Stripe events have already been processed (privacy policy)
• Payoneer (discontinued rail): historically used for manual payouts to paid-contact recipients and to experts in countries where Stripe Connect didn't operate directly. Kreer no longer sends new data to Payoneer through this channel; this entry stays listed because anyone who received a payout through it in the past may have data on file with Payoneer, subject to Payoneer's own privacy policy (privacy policy)

We do not sell, rent, or transfer your personal data to any third party for commercial purposes.

5. Meta Pixel

We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising. This pixel logs events such as page visits and conversions. If you'd like to opt out of tracking, you can do so through Facebook's ad preferences.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your data from our systems
• Object to the use of your data for marketing purposes
• Unsubscribe from any email communication

To exercise any of these rights, email us at hola@kreer.app.

7. Data retention

We retain your data for as long as necessary to provide the service and meet our legal obligations. If you delete your account from the platform, your profile and associated personal data are removed immediately, not after a waiting period.

One exception: transaction records and the payment audit log (see Neon Postgres in Section 4) are retained for as long as our legal, tax, and accounting obligations require, even after you delete your account.

If your organization submits an identity-verification document and the request is rejected, we keep that document for up to 90 days from the rejection (enough time for an appeal or a new legitimate attempt), after which it's automatically deleted. You can email us at hola@kreer.app to request its deletion sooner.

The campaign/UTM source we detect on your first visit (see Section 2) is stored in your browser and automatically expires after 90 days without any action needed on your part. If you sign up, that same source may become part of your contact profile in our CRM (see Section 3), subject to the same retention and deletion rules as the rest of your account data described above.

8. Security

We implement technical and organizational measures to protect your data, including encryption in transit (HTTPS), restricted system access, and the use of certified providers. No system is 100% secure; if we detect a security breach affecting you, we will notify you.

9. Changes to this policy

We may update this policy from time to time. When we do, we'll update the date at the top. We recommend reviewing this page periodically.

10. Contact

For any privacy inquiries: hola@kreer.app